ForgeRock Training Agreement

The below terms and conditions set forth certain additional terms that apply to specific solutions and services (“Products”) offered to you (“Customer”) by Ping Identity Corporation (“Ping Identity”). These terms supplement the terms of the existing Subscription Agreement or other end user agreement between Ping Identity and Customer (the “EULA”) as well as any ordering documentation (“Order Form(s)”). Capitalized terms used, but not defined, in these Product Specific Terms and Conditions are used with the meanings ascribed to such capitalized terms in the EULA.

Ping Identity Training:

a) Customers may purchase training credits (“Training Credits”) that may be used towards the purchase of public or private courses. Each Training Credit may be used for one student to attend one class of any duration. Private event prices are dependent upon the course duration and the number of students attending each event as selected by Customer and Training Credits can be applied to this price at a rate equal to their purchase price. All Training Credits will be valid for twelve (12) months from the Training Credit start date. Any Training Credit not used during the 12-month term will expire and have no further value. Travel and expenses for private events will be invoiced separately to Customer at cost, and Training Credits cannot be applied to offset these costs.

b) Customers may purchase training subscriptions (“Training Subscriptions”) to access training materials and courses. Training Subscriptions shall be valid throughout the subscription length per the applicable Order Form (“Subscription Term”). Customer shall not provide access or share Customer’s username and password to any unauthorized party during the Subscription Term. Customer is responsible for keeping Customer’s account password secure to ensure there is no unauthorized third-party access. A purchased Training Subscription can only be transferred to another user upon written request to Ping Identity and any transfer is entirely at Ping Identity’s discretion.

c) Customers will not, in whole or in part, modify, copy or otherwise reproduce the training materials provided in the provisioning of any training services.

d) Customers may reschedule a course no later than ten (10) business days from the course start date by contacting the authorized training delivery partner directly or emailing the cancellation request to training@pingidentity.com. Courses must be rescheduled within an existing Subscription Term or with a valid Training Credit. In the event the customer cancels a course less than ten (10) business days before the start date, a cancellation fee equivalent to one training credit shall apply. Ping Identity reserves the right to withdraw access to the course material related to the applicable purchased course in the event the customer does not cancel or reschedule a class in accordance with this section.

e) If Ping Identity or its authorised training partners deem it necessary to cancel or reschedule a course, Ping Identity shall endeavour to provide Customer at least five (5) business days’ notice. In the event of cancellation or reschedule by Ping Identity or its authorized training partners, Customer must reschedule for the same course within the same Subscription Term or with a valid Training Credit; provided, however if Customer is not able to do so, Customer shall be eligible for a seat for the same course free of charge up to three (3) months after the expiration of the Subscription Term or applicable Training Credits.

f) Any support requests related to the training submitted within the Subscription Term will be managed by the Ping training team and shall be sent to training@pingidentity.com. For the sake of clarity, support for training services shall not be governed by Ping Identity’s support policy.